Toll Free: 866-734-2309
Local: 281-941-4008
Returns Policy
5 Star Chrome & Truck Parts Return Policy
Thank you for choosing 5 Star Chrome & Truck Parts. We understand that sometimes returns are necessary, and we want to make the process as smooth as possible for you. Please review our return policy below:
1. Timeframe for Returns:
- Refunds will be processed promptly once the returned item is inspected and approved.
- Refunds will be issued to the original payment method or as store credit, according to your preference.
- You may return an item within 14 days after the item is shipped.
2. Refund or Store Credit:
- Refunds will be issued to the original payment method or in the form of store credit.
- Store credit can be used for future purchases; no account is required to receive store credit.
3. Shipping Fee:
- The original shipping fee is non-refundable.
4. Return Shipping:
- The cost of return shipping will be deducted from the refund amount.
- Customers are responsible for arranging and covering the cost of return shipping.
5. Restocking Fee:
- A restocking fee of 5-10% will apply, depending on the product.
- The restocking fee may be deducted from the refund amount.
6. Damaged or Defective Items:
- Returned items must be in new, unused condition.
- Items must not have dents, scratches, or any visible marks.
- Products must include all original protective materials.
7. Disassembled Products:
- If the product was shipped disassembled, it must be returned in the same condition.
8. Cancellation Policy:
- Orders can be canceled if the request is made before the item is shipped.
9. Refund Process:
- Refunds will be processed promptly once the returned item is inspected and approved.
- Refunds will be issued to the original payment method or as store credit, according to your preference.