Return Policy

We want you to be completely satisfied with your purchase from 5 Star Truck Parts. If something isn’t right, we’ll do our best to make it right!

Returns

Most of our items can be returned for a refund within 30 days of delivery. If you miss the 30-day window, don’t worry! You can receive store credit, which never expires! Please note that shipping fees are non-refundable, and return shipping costs will apply.

Return Conditions:

  • Items must be returned in their original, undamaged condition.
  • No dents, scratches, or removal of protective materials.
  • If originally delivered disassembled, please return it in the same condition.
  • Items must be sent back in their original packaging. If the packaging is damaged, a similar-sized box may be used.
  • All returns must be approved by our customer service team before being processed. You can submit your return request by clicking the “Start My Return” button on this page.
  • Orders can be canceled prior to shipment.
  • Return shipping costs will be deducted from the refund unless the item arrived damaged or defective. In such cases, we will work with you to find the best possible solution.
  • Refunds will be processed using the original payment method once the return is received and inspected.

Please note: Custom-made orders are not eligible for returns.

To begin your return process, click the button below:

Request Return

Refund Options

You may choose to receive store credit for your return or have the original payment method refunded. Any applicable return shipping costs will be deducted from the refund amount.

Exchange Policy

At this time, we do not offer a direct exchange process but are working on improving this experience.

Most of our items can be exchanged for store credit within 30 days of delivery. Shipping fees are non-refundable, and return shipping costs will apply.

Exchange Conditions:

  • Items must be returned in their original, undamaged condition.
  • No dents, scratches, or removal of protective materials.
  • If originally delivered disassembled, please return it in the same condition.
  • Items must be returned in their original packaging. If the original packaging is damaged, a similar-sized box may be used.
  • All exchanges must be approved by our customer service team before being processed. You can submit your exchange request by clicking the “Start My Return” button on this page.
  • Orders can be canceled prior to shipment.
  • Return shipping costs will be deducted from the refund unless the item arrived damaged or defective. In such cases, we will work with you to find the best possible solution.
  • Once your returned item is received, we will issue store credit, which you can use to place a new order.

Please note: Custom-made orders are not eligible for exchange.